Chasing past due bills is hard. But by leveraging the smartphone – a device that lies in the pocket of nearly every consumer – auto finance companies can improve their collections strategy and reach customers on their preferred channels, driving costs down and improving cure rates.
As a collections professional, what are the best ways to reach and engage today’s ‘smarter’ consumer?
Download the “Improving collections in the age of the digital consumer” guide to learn:
- What top companies are using to save $4 to $7 per interaction, with 37% fewer agents
- A more effective, modern collections strategy for reducing defaults and strengthening long-term relationships with customers
- Why customers are more responsive to collections reminders over digital channels like SMS text messaging, email and online or in-app chat
- How to deliver low-cost, highly personalized experiences that increase payments and customer satisfaction
Get the guide to learn four ‘must-dos’ to engage today’s consumers with automated, multi-channel digital outreach in a cost-effective and compliant way.
