[Webinar] Innovations in Customer Engagement, Regulatory Compliance
In the first of four quarterly webinars this year, the Center for Auto Finance Excellence will host Joel Kennedy, co-founder and chief compliance officer at Pelican Auto Finance, to discuss the use of gamification, consumer rewards systems, and self-service options to bolster customer engagement and regulatory compliance.
“We are looking at email and text, and the ability of agents to actually interact directly with the customers via that mechanism,” Kennedy told Auto Finance News previously. A customer rewards system, as well as mobile payments, e-statements, and the launch of a Pelican app, will all be a part of the initiative, he said.
Do you want to be a part of the discussion? Submit your questions for our speaker TODAY, and we will address them during the webinar. Email dasatryan@royalmedia.com, with subject line: CAFE webinar.
We look forward to your participation. Stay tuned for more information on the free registration and webinar release date.
Learn more about risk and compliance in auto finance May 9 and 10 at the Auto Finance Risk & Compliance Summit 2016 in Fort Worth, Texas. Register here.
