Pelican Auto Finance LLC has chosen Noble Enterprise’s cloud solution to “achieve a new level of client communication with its borrowers and partner dealers,” according to a press release.
“Client communications are an essential component of the servicing process, so we expect a lot from our communications system,” Joel Kennedy, COO at Pelican Auto Finance, said in the release. “We believe the blended communications and monitoring functionality offered by Noble’s platform will enable our agents and managers to perform their tasks more intuitively – and the efficient, cost-effective cloud deployment option makes the system an even better match for Pelican Auto Finance.”
Kennedy told Auto Finance News in an email that the key functionality and benefits of this system are:
- Compliance & Customer Experience
- Improved compliance environment via call monitoring and call scoring tied to incentives
- Improved ability to deliver management, coaching, and improvements on-demand and over time with agent-level monitoring and statistics
- Ability to re-direct call flows to address volume spikes
- Improved ability to forecast and plan
- Efficiencies
- Ability to tie servicing resources to customer demand and improve earned value per collector hour (EVPH)
- Drastically enhanced agent-level efficiency via dialer campaigns
The migration to Noble’s systems is a “significant technology and platform upgrade,” according to Kennedy, and the latest in a series of changes the company has made recently. Last week the deep subprime auto finance company revealed that it was bolstering its service to dealers by extending its hours of operation and in early April it announced it had formed an agreement with AUL Corp. to provide service contracts to its borrowers.
Pelican, founded in 2009 by Kennedy and current Chief Executive Troy Cavallaro, has a $60 million portfolio, 100 employees, and works with dealers in more than 30 states.
Learn more about risk and compliance in auto finance May 18-19 at the Auto Finance Risk & Compliance Summit 2015 in San Diego. Register here.
