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CarMax cuts about 350 customer service jobs after weak earnings

Richmond, Virginia-based company is restructuring

Bloomberg NewsbyBloomberg News
October 29, 2025
in Risk Management
Reading Time: 1 min read
0

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer disappointed Wall Street with weak earnings. The Richmond, Virginia-based company’s restructuring affects roughly 350 positions in its Customer Experience Center team, the company said Wednesday in an e-mailed statement. “After implementing several processes and technological improvements to […]

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