How USAA Is Improving Experiences for Members [VIDEO]

USAA has specific objectives around customer service and simplifying the consumer-facing loan application process. The bank’s priorities heading into 2019 are to continue to provide an end-to-end digital experience for members to find and finance cars. “As a direct lender, we facilitate the process from research to enabling that member to apply online, decisioning that […]

USAA Mulls Future of Augmented Reality App as Pilot Nears Finish Line

USAA Bank is establishing itself as an innovative competitor in the direct lending space with its augmented reality app pilot — a move meant to provide consumers with a holistic approach to the car-buying experience, Renee Horne, vice president of consumer lending experiences, told Auto Finance News. “USAA doesn’t go through dealerships like many of […]

Ally Scraps Car-Match Feature Before Rollout on Direct Lending Platform

Ally Financial has scrapped the functionality in its direct lending platform that allowed consumers to get preapproved for specific vehicles within dealers’ inventories. The feature, called Clearmatch, was piloted in March, with plans to roll out the product to dealers on a regional basis starting in late April. Instead, Clearmatch has been removed from Clearlane, […]
  • Nicole Casperson
  • October 19, 2018
  • Strategy

Direct Lending Startup Outside Financial Launches With 3 Lender Partners

Outside Financial, a Midlothian, Va.-based independent auto loan marketplace, launched its direct lending platform today with three lender partners that provide a broad range of financing options for borrowers, President Sonia Steinway told Auto Finance News. Steinway declined to disclose the name of their current lender partners due to publicity agreements, but Outside Financial looks to […]

Survey Shows Lack of Interest in Refinancing

Although a number of direct lenders and fintech loan aggregators have focused on offering refinance products in the past year, the majority of consumers may be uninterested, according to a poll conducted by Auto Finance News. Using Survey Monkey, 100 consumers with current auto loan payments were asked about marketing materials they have seen about […]
  • William Hoffman
  • September 12, 2018
  • Strategy

Flagship to Add Lenders, Customization Options on CarFinance.com

CarFinance.com is building a platform for its lender partners to “build their own” portals on the website, chief executive Craig Hewitt told Auto Finance News. The new offering from CarFinance.com will allow its lender partners to pick and choose the financial products they offer through the portal, Hewitt said. “We’re designed to be the consumer landing […]