Scaling Digital Initiatives for Better Customer Experience
Establishing a digitally driven experience Empowering and enabling customers Finding symbiosis between digital and retail PRESENTER: Daniel Chu, Chief Executive...
Kenneth Abbe – Auto Finance Program Manager, Consumer Financial Protection Bureau
Shawn Allgood – Head of Chrysler Capital & Auto Relationships, Santander Consumer USA
Bart Barry – Managing Director- Auto Originations Risk Management, Chase Auto
Matt Beardsley – Manager, Consumer Underwriting, High-Risk, Pentagon Federal Credit Union
Bob Beatty – Executive Vice President & Chief Experience Officer, GM Financial
Michael Benoit – Chairman, Hudson Cook LLP
Aleks Bogoeski – Vice President of Strategic Alliances, CU Direct
Reggie Branch – Senior Vice President, Group Manager Indirect Auto, BBVA
Mike Brisson – Senior Economist, Moody’s Analytics
Nick Brown – Chief Risk Officer, Tricolor Auto Acceptance
Ed Brojerdi – Global Head of Brand, Fair
Ashley Brundage – Vice President, Diversity & Inclusion, PNC Bank
Mike Buckingham – Managing Director of PIN auto finance, JD Power
Pete Carey – President of Mazda Financial Services, Toyota Financial Services
John Castle – Vice President of Consumer Finance, Vroom
Sohini Chowdhury, PhD – Director and Senior Economist, Moody’s Analytics
Richard Corthell – Consumer Compliance Manager, BMW Financial Services
Mark Cromer – Senior Vice President & Chief Operations Officer, Farm Bureau Bank
Daniel Chu – Chief Executive, Tricolor Auto Acceptance
Kevin Cullum – President & Chief Executive Officer, Nissan Motor Acceptance Corporation (NMAC)
Jagdeep Dayal – Auto OEM Partnerships Executive, Chase Auto Finance
Andrew Denton – Chief Executive Officer, Alfa
Cristian deRitis, PhD – Deputy Chief Economist, Moody’s Analytics
Larry Dixon – Senior Director of Valuation Services, JD Power
Robert Dye – Senior Vice President & Chief Economist, Comerica Bank
Mark Edelman – Member, McGlinchey
Scott Ellefson – Fraud Specialist, VW Credit Inc.
Damion English – Auto Finance Program Manager, Consumer Financial Protection Bureau
Grant Feek – Co-Founder & Chief Executive Officer, Tred
Duane Freeman – National Sales Executive, Consumer Vehicle Lending, Bank of America
Robert Gage – Partner, Hudson Cook
Scott Goddard – Customer Experience Manager, In-Vehicle Commerce Experiences, General Motors
Abhishek Goel – Chief Executive Officer & Founder, Dasceq LLC
Dan Goin – President & Chief Operating Officer, Tricolor Auto Group & Ganas Holdings
Mike Goyer – Senior Vice President – Consumer Asset Management, Ally Financial
Eric Halvorson – Head of Customer and Team Member Experience, Wells Fargo Auto
Karen Han – Marketing & Sales Strategy Director, Hyundai Capital America
Nathan Hecht – Founder & Chief Executive Officer, Honcker
Charlita Henderson – Vice President of Leadership Development, Exeter Finance
Craig Hewitt – Chief Executive Officer, CarFinance
Armando Hidalgo – Director of Servicing, Platinum Auto Finance
Paul Hirsch – Chief Executive Officer, Launch Mobility
Renee Horne – Chief Marketing Officer, Chase Auto
Eric Ibara – Director, Residual Values and Cost to Own, Kelly Blue Book
Nagesh Jaladi – Vice President, Applied Predictive Technologies, Mastercard
Saloni Janveja – Executive Director, Social Media and Marketing Innovation, Ally Financial
Michael Jarman – Chief Executive Officer & Founder, TurboPass Corporation
Christina Keiser – Vice President of Strategy, Carvana
Kristen Lanzavecchia – Manager, Industry Insights, ALG
Jim Landy – Executive Vice President, GM Auto, Oportun
Kelly Lipinski – Member, McGlinchey
Mark Manzo – President, Insurance, Ally Financial
Amy Martin – Director of Structured Finance, S&P Global Ratings
Robert McDonald – Managing Director – General Manager of Auto Finance, Pagaya
Patrick McKeever – Vice President of Sales and Business Development, Rodo
Chris Mitcham – SVP Business Development, Servicing for Others, Santander Consumer USA
Satyan Merchant – SVP and Automotive Business Leader, Transunion
Andrew Morrison – Principal, Cyber Risk Services Strategy, Defense & Response, Deloitte & Touche
Doug Nottage – Chief Technology Officer, CarFinance
Scott Painter – Founder & Chief Executive, NextCar Holding Company/NXCR
Bruno Paiva – Senior Vice President of Digital Marketing, GM Financial
Vijay Patil – Chief Risk & Strategy Officer, Yamaha Motor Finance
Mike Pereira – Vice President of Lending Operations, MidAtlantic Finance Company
Adam Potash – Chief Operating Officer, DriveItAway Inc.
Ken Potter – Senior Vice President, Dealer Sales, CU Direct
RL Prasad – Chief Risk Officer, Santander Consumer USA Inc.
Kris Pritchard – General Manager, Residual & Dealer Risk, Toyota Financial Services
John Redding – Partner – Buckley LLP
Shunda Robinson – Global Vice President of Diversity and Inclusion, GM Financial
Tanya Sanders – EVP, Head of Transformation, Wells Fargo Auto
Robert Savoie – Partner, McGlinchey Stafford
Sergeant Darren Schlosser – Auto Theft Division-Vehicle Fraud Unit, Houston Police Department
Martin Schmitt – Chief Executive Officer, CarLabs Inc.
Jonathan Smoke – Chief Economist, Cox Automotive
Landon Starr – Chief Risk Officer, Arivo Acceptance
Shaun Sumaru – Founder, CarDeals2Me
Amy Sze – Managing Director, ABS Research, J.P. Morgan Securities
John Thacker – National Sales Director, Hyundai Capital America
Blaise Thomson – Director, Alfa iQ
Doug Timmerman – President, Ally
Mark Vazquez – Senior Vice President of Sales and Marketing, Westlake Financial Services
James Vincent – Vice President, Consumer Risk, Hyundai Capital America
Melinda Welsh – Chief Marketing Officer & Head Consumer Lending, Chase Auto, JPMorgan Chase
Rusty West – Co-Founder and President, Market Scan Information Systems
Chris Willis – Partner, Ballard Spahr LLP
Todd Wolf – Chair, International Association of Financial Crimes Investigators
Eddie Younker – Vice President, Information Protection, CISO, Hyundai Capital America
Alex Yurchenko – Vice President, Data Science, Black Book
Melinda Zabritsky – Senior Director of Automotive Financial Solutions, Experian
Chairman
Hudson Cook LLP
Michael Benoit is the Chairman of Hudson Cook, LLP and a partner in the firm’s Washington DC office. He advises banks, sales finance companies, auto dealers, leasing companies, mortgage lenders, and other creditors and technology providers on a wide range of consumer financial services law, and provides federal legislative and regulatory advice and support to financial services trade associations. His practice includes consumer credit, electronic commerce, privacy, telemarketing, personal property financing and leasing, as well as creditor-based collection practices. He assists CFPB-regulated clients in preparing for supervisory exams, and represents clients in investigation and enforcement matters involving the Federal Trade Commission and the Consumer Financial Protection Bureau.
Managing Director of PIN auto finance
JD Power
Mike joined JD Power in 2013 and provides the oversight and strategic direction for JD Power’s Power Information Network (PIN) Automotive Finance Practice in the US and Canada. The PIN “Navigator” product provides real-time automotive lending information and decision-support tools based on the collection and analysis of daily new- and used-vehicle retail transaction data from thousands of automotive franchises. Details from these transactions are evaluated to create products that focus on key measures, including price, cost, advance, LTV, credit scores for both loans and leases in the US and Canada.
Mike has been in the indirect auto financing industry for over 30 years. Prior to JD Power he was the President-CEO of Hyundai Capital America, the financing arm for Hyundai and Kia motors. He has also held senior positions at Bank One, Chrysler Financial and Citicorp Acceptance.
Chief Executive
Tricolor Auto Acceptance
Daniel Chu is a successful serial entrepreneur, having founded six companies over the past twenty-eight years, including two which became public. Chu currently serves as the Founder and CEO of Tricolor Holdings, the nation’s largest used vehicle retailer focusing on the integrated sale and financing of vehicles to Hispanic consumers. The company has been recognized for two consecutive years as one of the “Best Entrepreneurial Companies in America” by Entrepreneur Magazine and was named the 2019 Auto Finance News Excellence Award for Technology. It has been recognized by Inc. Magazine for five consecutive years as one of the fastest growing companies in America, while also receiving distinction as one of the ten fastest growing privately-held companies in the greater Dallas-Ft. Worth area.
Establishing a digitally driven experience Empowering and enabling customers Finding symbiosis between digital and retail PRESENTER: Daniel Chu, Chief Executive...
Marketing and messaging now Managing heightened risk Creating symmetry with your dealer partners Panelist: Reggie Branch, Senior Vice President, Group...
Member
McGlinchey
Mark S. Edelman has provided guidance to banks, finance companies, and online lenders throughout the United States on regulatory compliance matters in the arena of consumer financial services for more than 25 years. He counsels clients on a full range of issues including consumer loan documentation, e-commerce, underwriting, licensing, state and federal regulatory examinations and investigations, acquisitions and divestitures, warehouse and other commercial financing, insurance, and structured finance.
In this session, legal experts will discuss the changing state and federal regulatory landscape on the coattails of the new...
In this episode of the Industry Pulse, McGlinchey’s Colin Quillinan, Jeremy Rzepka and Mark Edelman discuss the impacts of the...
Director, Residual Values and Cost to Own
Kelly Blue Book
Eric Ibara is the director of residual value consulting for Kelley Blue Book. He brings more than 25 years of automotive industry experience to this role, which includes overseeing the company’s residual value forecasts. Additionally, Ibara regularly meets with vehicle manufacturers, finance companies and automotive fleet companies to provide consulting services.
The residual value information Ibara develops is offered as a syndicated data product and is utilized on Kelley Blue Book’s KBB.com as a component of Kelley Blue Book’s 5-Year Cost to Own information. Ibara analyzes historical auction data and works with in-house statisticians to build and refine forecast models that are used in developing residual values. He also is active in test-driving vehicles as additional inputs into the forecasting process.
Valuation forecasts for the used-vehicle market Examining consumer-driven changes in product mix How OEM incentives will shape residual values PANELISTS:...
Valuation forecasts for 2021 and beyond How incentives will shape residual values going forward Creating the right portfolio mix Panelist:...
Director of Structured Finance
S&P Global Ratings
Amy Martin is a Senior Director and Sector Lead in S&P’s New York Structured Finance Ratings Group. As a senior member of the SF group, Amy is responsible for the consistent application and development of on-going auto ABS criteria, publishing auto ABS-related commentary, conducting investor/issuer outreach, coordinating and conducting auto ABS analytical training programs, and participating in auto loan/lease ABS credit committees.
Amy has been involved in a wide range of rating assignments (including auto loans, auto leases and student loans), has published numerous articles and criteria publications on the auto sector of the asset-backed securities market, and is a frequent speaker at ABS and auto finance conferences.
SVP Business Development, Servicing for Others
Santander Consumer USA
Chris Mitcham serves as the SVP of Service for Others at Santander Consumer USA. In this role he manages over $10B of Santander’s client serviced relationships and leads strategic efforts to source and provide a full suite of loan servicing solutions for portfolio owners, other banks and credit unions. Santander aims to provide best in class loan servicing by leveraging its large-scale operations and rigorous compliance processes. Mitcham has over 20 years of industry experience and has directly managed the acquisition, origination, and servicing of large scale automotive & consumer receivables. Mitcham is an active auto industry participant and a graduate from the University of Georgia.
SVP and Automotive Business Leader
Transunion
Satyan Merchant leads the Automotive finance business and oversees the formation and execution of TransUnion’s auto market strategy and development plan. Satyan has been with TransUnion for 5 years, previously leading the strategy and product development function for the Mortgage line of business. He brings over 20 years of business strategy, planning and technology experience to TransUnion from Lenovo, McKinsey & Company, Akamai and Accenture. Satyan received his bachelor’s degree from University of Virginia and an MBA from the University of Chicago Booth School of Business.
EVP, Head of Transformation
Wells Fargo Auto
Tanya Sanders is the Head of Transformation for Wells Fargo Auto. Wells Fargo Auto is a leading indirect auto lender offering consumers vehicle financing through a network of over 10,000 dealers nationwide. With a loan portfolio of over $48 billion, we serve more than 3 million consumers with their auto financing needs.
In this role, Tanya and her team are responsible for leading the work to identify innovative ways the Auto business can transform its go-forward business model and identify and build the capabilities needed to get there. Her team works to develop product strategy, Agile transformation, digital capabilities, strategic partnerships and customer experience and insights.
The Women in Auto Finance keynote is an exclusive presentation designed to support and cultivate female leadership within the industry....
Chief Economist
Cox Automotive
Smoke leads Cox Automotive’s economic industry insights team, which tracks the economy, new and used vehicle sales, supply, prices, retail and fleet demand, consumer credit and auto financing, and dealer sentiment to understand the key trends impacting both the wholesale and retail markets for vehicles informed by the proprietary data from all of the company’s businesses and platforms including Manheim, Autotrader, Kelley Blue Book, and Dealertrack.
For more than 26 years, Smoke has focused on translating data and trends into relevant, actionable insights for the industries that represent the biggest purchases that consumers make in their lifetimes: real estate and automotive.
In the August episode of the Industry Pulse webinar, Cox Automotive Chief Economist Jonathan Smoke discusses credit availability, rising used-vehicle...
In this episode of the Industry Pulse, Jonathan Smoke, Cox Automotive’s chief economist, discusses the macroeconomic trends poised to affect...
Co-Founder and President
Market Scan Information Systems
Rusty West has served as President of Market Scan since co-founding the company with his father, Russell, in 1988. The company’s first product, Lease Prophet, became an overnight success when it was launched in 1989 and set a new standard in automotive leasing using electronic calculation technologies.
From its initial focus on aggregating data and providing retailing solutions for automotive retailers, Rusty has led Market Scan to become a leading SaaS Enterprise Solutions authority in the automotive industry.
Chair
International Association of Financial Crimes Investigators
Todd Wolf is a nationally recognized Vehicle Theft Fraud Investigator who spent 23 years with the California Highway Patrol and close to 10 years of that investigating vehicle theft and vehicle financial fraud schemes in one of the highest risk fraud regions in the world – Los Angeles. He is currently a Sr. Fraud Investigator for a major bank and also the Chair of the International Association of Auto Theft Investigators, Auto Finance Committee and the International Association of Financial Crimes Investigators, Auto Finance Coalition. Todd is a leading advocate for vehicle financial fraud schemes awareness and prevention and has shared his expertise to thousands from law enforcement, the vehicle finance community and to dealerships across the United States.
Senior Director of Automotive Financial Solutions
Experian
Melinda Zabritski is Senior Director for Experian’s automotive financial solutions team, where she is responsible for implementing products and services specific to the automotive credit and lending industry. She also serves as Experian’s primary analyst and spokesperson regarding key automotive finance trends.
Throughout her career with Experian, Zabritski has overseen the product management for Experian Automotive’s lending channel, as well as the marketing strategy for the development of Experian’s automotive credit vertical sales channel. Additionally, she serves as Experian’s primary analyst and spokesperson regarding key automotive finance trends.
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