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Designing the Customer Experience: A Lesson in Data Analytics
Lenders might feel restricted by the recent rise in regulatory requirements, but instead, they should use the guidance to create...
Database & Documentation: The Two Critical Components in Successful Vendor Management
Over the last six to twelve months, Fiserv has had the opportunity to work with numerous financial institutions in establishing...
Proper Training, More Flexibility Critical for Millennial Employees
The times, they are a-changing. It’s just as true now as it’s always been, even if Bob Dylan is more...
How to Get the Right People on Your Team
In a world dominated by smartphones and tablets, by mobile sites and apps, by Twitter and Facebook and Linkedin and...
VW’s Harris Spells Out Role of Communication in Risk Management
People can’t always understand what you’re saying. That was the message from Bruce Harris, vice president and chief risk and...
A Look Into the Future of Payment Technology
With driverless cars on the horizon, how soon before virtual currency becomes a new form of payment for auto loans?...
Six Strategies for a Solid Vendor-Management Program
The Consumer Financial Protection Bureau’s first auto finance-related enforcement action zeroed in on vendor-management procedures. The takeaway for lenders: Beef...
5 Tech Ideas to Spark Growth
5 tech ideas to spark growth at auto finance companies large and small
