AFN WEBINAR 2025: Digital Strategies for Exceptional Customer Experiences

Digital tools like generative AI are increasingly integrated into every facet of auto lending processes, from customer service chatbots to automated underwriting and servicing processes, and identity verification. Experimentation with AI collections agents and VIN tracking for recoveries and repossessions is on the rise, too. 

While new technologies maximize efficiency, industry leaders must retain a human element within their processes to preserve customer trust, avoid tech-induced errors and mitigate compliance risks. 

In a free webinar by Auto Finance News on Tuesday, July 15, at 11 a.m., auto finance industry leaders will provide lenders with the information necessary to balance the shift to automation and AI with personalized customer experiences.,  

The panel of industry experts who use chatbots, AI-based agents and other forms of automation will provide actionable insight on when and how to use AI to improve profitability. Webinar panelists include: 

• Kristina Bolte, senior vice president of dealer services national product and strategy executive at U.S. Bank; 

• Vivek Data, head of products and analytics at Wells Fargo Auto; and 

• Amitay Kalmar, co-founder and chief executive at Lendbuzz. 

Participants will gain insights on: 

• Using AI, automation and digital tools to streamline customer journeys for both direct and indirect auto finance; 
• Why the human element still matters in automated servicing and originations; and 
• How to preserve trust and empathy with dealers and customers. 

Register for the webinar by submitting the form below.