Mike Kane, vice president of consumer credit operations for Ally Financial, and Brian Alink, senior director of customer service operations for Capital One Auto Finance, have joined the roster of stellar speakers at the upcoming Auto Finance Summit.
Kane and Alink will participate in a discussion entitled “How to Make the Auto Finance Experience Better for Joe Consumer.” The panel will address topics including best practices for “onboarding” new customers, overcoming end-of-term challenges, and customer service dos and don’ts.
Other speakers include:
• Dan Berce, president and CEO of GM Financial
• Kevin Borgmann, president of Capital One Auto Finance
• Denise Brown, chief credit & risk officer for Harley-Davidson Financial Services
• Bill Strauss, senior economist at the Federal Reserve Bank of Chicago
• Bruce Wilson, risk director at Scotia Dealer Advantage
• Jeff Young, president and CEO of Mitsubishi Motors Credit of America
The conference will take place Oct. 26-27 at the Encore at Wynn Las Vegas. To register, or for more information, visit www.AutoFinanceSummit.com.
