5 questions with … Reggie Branch, Arvest Bank senior director of indirect lending
Reggie Branch, senior director of indirect lending at Arvest Bank, is striving to lead his team with kind, transparent and ...
Tag: customer experience
Loan servicing, embedded payments: A compelling combination
One of the unspoken truths all lenders recognize is that the loan origination process is often more predictable than managing ...
5 questions with … GM Financial Chief Experience Officer Mike Urrutia
GM Financial’s Chief Experience Officer Mike Urrutia is bringing lessons to the masses that he has learned during his 30-year ...
3 strategies to improve collections
CHICAGO — Lenders should be more strategic in collecting outstanding debt as consumers find it more difficult to keep current. ...
Community banks balance tech, human aid
SAN FRANCISCO — Community banks are looking to technology to support human interactions rather than replacing them. When it comes to technology ...
Paper marketing still relevant to auto finance; personalization key
Paper marketing assets are still utilized in the auto finance industry’s shift toward digitalization, but lenders will need to add ...
SaaS-based lending automation crucial to hybrid workplace
When the world made the shift to remote work in 2020, automotive lenders quickly migrated business functions to online models, ...
5 questions with … Bank of America’s Tim Owens
Tim Owens, consumer vehicle lending executive at Bank of America, places a priority on networking to learn from fellow banking ...
