How NMAC Uses Technology to Improve the Customer Experience

Technology is playing a more important role in auto financing as car buyers increasingly look for lenders to provide digital options for communication and payment. Finance organizations, including Nissan Motor Acceptance Corp., are meeting their customers’ expectations with online portals, text communications, and mobile computing applications. Brian Massey, NMAC’s director of collections and loss recovery, was […]

Are Auto Lenders Overlooking Creditworthy Consumers?

The past 10 years generated a lot of change in the consumer credit industry. Repercussions of the financial crisis, new regulations, and expanding sources of credit such as marketplace lending, have left many creditworthy individuals underrepresented or misrepresented by traditional scoring models. Conventional scores offer only a partial view of consumer behavior and its associated […]

Kraninger Nomination Advances in Senate

November 29, 2018 The Senate this afternoon invoked cloture on the nomination of Kathy Kraninger as the Director of the Bureau of Consumer Financial Protection(BCFP). The 50 – 49 vote ends debate on the nomination and sets up a final vote sometime after December 4. AFSA strongly supports President Trump‘s nomination for the Director’s position. The association submitted a […]

Going Direct May Mean More Competition for Lenders

According to CUNA, “69% of credit union auto loans originate through the indirect channel, and only 5% of those indirect members use additional credit union products.” Once the indirect loan has been paid off, it is very difficult for the lender to extend the customer relationship. Any future engagement is with the dealer for service […]

SHIFTMobility Sets Sights on Auto Finance With Blockchain App

Users of a new app will soon be able to use digital currency to make payments on their loans and insurance, according to blockchain company SHIFTMobility. Come 2019, Redwood City, Calif.-based SHIFTMobility plans to incorporate lenders into its automotive ecosystem of service shops, manufacturers, and distributors, unlocking the possibility to use the partnership-wide rewards program […]

Dealership Group Faces Federal Charges Amid $10M Auto Loan Scheme

A Fremont, Neb.-based dealership was indicted in federal court on Nov. 15 after obtaining nearly $10 million in lines of credit by allegedly deceiving lenders through submissions of false statements, according to the Department of Justice U.S. Attorney’s Office District of Nebraska. In total, used-car dealership group Siemer Auto Center defrauded financial institutions of payments […]
  • Nicole Casperson
  • November 29, 2018
  • Risk

SunTrust to Add Functionality to Consumer ‘Smart-Portal’ Tool

SunTrust Bank plans to increase functionality and services offered through its consumer-facing “Smart Portal” web tool in the coming three to six months, said Chuck Jones, the bank’s head of national indirect lending. The online service, which took about six months to build, went live in the second quarter. “The portal is an introductory site showing […]
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