Pelican Auto Finance LLC will provide account statements electronically to customers by yearend, culminating a three-pronged effort to enhance digital capabilities, said Joel Kennedy, the lender’s chief of performance.
“E-statements will allow a customer to view payment history on a statement from our core system,” he said. Though customers can do “a lot” through mobile apps, e-statements allow customers to more readily access account information, bypassing the necessary login on the front end of a web browser, he said.
E-statement functionality is an integral part of Pelican’s development of a more modern customer experience, which includes an app, mobile-enabled pages, and text communications with consumers.
Pelican, founded in 2009 by Kennedy and Chief Executive Troy Cavallaro, has a $100 million portfolio and works with dealers in more than 30 states.