AFS 2019: How Tricolor leverages Google Mexico to generate leads [Video]

LAS VEGAS — Tricolor Auto Acceptance is leveraging a partnership with Google Mexico to reach more Hispanic consumers and enhance its lead-generation process, company Chief Executive Daniel Chu said at the Auto Finance Summit 2019.  Tricolor’s goal is to “broadly develop the most robust search engine to serve the unbanked Hispanic consumer,” Chu said. “We […]

• Nicole Casperson
• November 7, 2019
• Innovation & Technology, Sales & Marketing

Artificial intelligence: Where humans and bots collide

From the September issue: Artificial intelligence is becoming the ideal balance between “art” and “science.” Imagine a future where customer service call centers are devoid of ringing telephones, and agents serve multiple consumers simultaneously. Imagine a system where each step of the customer journey is logged and tracked, eliminating the constant repetition of account and […]

• Bianca Chan and Joey Pizzolato
• September 25, 2019
• Customer Experience, Features, Innovation & Technology

Tricolor adds human touch to innovation

Tricolor Auto Acceptance adds a personal touch to its innovation initiatives when working on new products, President and Chief Operating Officer Don Goin told Auto Finance News. “When we’re working on new products, we use a customer-centric design thinking concept, which includes feedback from customers,” Goin said. Specifically, Tricolor employs a focus group approach when […]

• Joey Pizzolato
• August 23, 2019
• Customer Experience, Innovation & Technology, Sales & Marketing

Tricolor Uses Innovation, Technology to Drive Customer Experience 

At Tricolor Auto Acceptance, technology drives the goal of delivering seamless, sustainable financial products across dealerships and digital channels, President and Chief Operating Officer Don Goin told Auto Finance Excellence. “Our business strategy is hyper-focused on the customer experience relative to financial inclusion,” Goin said. “Part of this strategy is the prioritization of product development […]

• Joey Pizzolato
• May 17, 2019
• Auto Finance Accelerate, Auto Finance Excellence, Features, Innovation & Technology, Risk Management

Tricolor’s Machine Learning Tech Is Reducing Its Reconditioning Costs

SAN DIEGO — The machine-learning technology deployed by Tricolor Auto Acceptance has cut its vehicle reconditioning costs, Chief Executive Daniel Chu said during the Auto Finance Innovation Summit here on Wednesday. Tricolor provides the reconditioning centers that service its chain of retail dealerships with technology that determines the most cost-effective source of car parts. The […]

• Nicole Casperson
• May 16, 2019
• Auto Finance Accelerate, Innovation & Technology

Executives to Discuss IT Challenges at Auto Finance Innovation Summit

Three distinguished executives from U.S. Bank, CarFinance.com, and Tricolor Auto Group are set to discuss the challenges of information technology at the 4th annual Auto Finance Innovation Summit during a session entitled “Solving Your Biggest Information Technology Challenges.” The discussion will take place on Tuesday, May 14, at 9:45 a.m. PT at the Omni San […]

• Nicole Casperson
• March 13, 2019
• Innovation & Technology

Tricolor Auto Preps First Rated Securitization

Buy-here, pay-here lender Tricolor Auto Acceptance LLC is preparing to issue its first rated securitization, a $101.7 million transaction slated to close Nov. 21, according to a Kroll Bond Rating Agency presale report released this week. The securitization is backed by loans with a weighted average Fico score of 583 and a weighted loan-to-value ratio […]

• Monica Melton
• November 8, 2018
• Capital Markets, Risk Management

Buy-Here, Pay-Here Group Settles FTC ‘Furnisher’ Charges

The finance arm for a chain of buy-here, pay-here dealerships agreed to pay more than $82,000 to settle Federal Trade Commission charges that the lender violated the rules for furnishing accurate consumer data to credit reporting agencies. “An inaccurate credit report can have a huge impact on consumers,” said Jessica Rich, director of the FTC’s Bureau of Consumer Protection, in […]

• Jim Henry
• September 21, 2015
• Archives, Compliance & Regulation, Credit Performance, Risk Management