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Employees Claim Santander’s ‘Stressful’ Workplace Harms Borrowers

Pro-union groups are claiming Santander Consumer USA collections agents work under a high-stress environment, which is overly reliant on computer software that often inaccurately analyzes tone of voice, ranks employees based on “artificial” performance metrics, and makes it harder to assist financially distressed borrowers, according to a recently published paper. Santander disputes the framing of […]