Committee for Better Banks | Auto Finance News | Auto Finance News

Advocates Urge CFPB to Move Forward With Santander Lawsuit

Two consumer advocacy groups have filed a Freedom of Information Act (FOIA) request with the Consumer Financial Protection Bureau intensifying inquiries into why the bureau has stalled a pending lawsuit against Santander Consumer USA. The Communications Workers of America (CWA) in partnership with the Committee for Better Banks filed the request seeking information on acting […]

Employees Claim Santander’s ‘Stressful’ Workplace Harms Borrowers

Pro-union groups are claiming Santander Consumer USA collections agents work under a high-stress environment, which is overly reliant on computer software that often inaccurately analyzes tone of voice, ranks employees based on “artificial” performance metrics, and makes it harder to assist financially distressed borrowers, according to a recently published paper. Santander disputes the framing of […]