Customer First: Facilitating a Seamless Buying and Lending Experience
Developing a digital-native process Using technology to introduce compelling financing offers Building a brand with differentiated customer experiences Already subscribed? ...
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How the ‘Amazon Effect’ Changes Customer Service Strategies
How to satisfy the “want it all” / “want it now” demographic Applying 24/7 transactional access to your strategies Communicating ...
Blurring Lines Between Direct and Indirect
Tips for synchronizing lending options and clearly promoting them to consumers Unconventional ways to structure, train and manage your sales ...
Jumping In: Online Lenders Join the ABS Market
From the April issue: The auto securitization market is being injected with new blood. It’s been about 15 years since ...
How Staying Compliant Improves Customer Experience
There are many good reasons for a financial institution to comply with current lending regulations. Nobody wants to pay hundreds ...
Westlake Exec Joins Speaker Faculty at Auto Finance Sales & Marketing Summit
Mark Vazquez, SVP of Sales & Marketing, Westlake Financial Services Westlake Financial Services Senior Vice President of Sales & Marketing ...
Regions Bank to Exit Indirect Lending Space [FULL DETAILS]
Image: © Can Stock Photo / bobelias Regions Bank has set the wheels in motion to shutter its indirect auto ...
How Personalization Leads to a Better Borrower Experience
Welcome to the personalization revolution. Generic campaigns and mass-market offers are approaching obsolescence as marketers in all industries, including financial ...
