GM Financial sharpens lease-end practices | Auto Finance News | Auto Finance News

GM Financial sharpens lease-end practices

GM Financial credits enhanced end-of-lease procedures for its 79% lease retention rates, Bob Beatty, executive vice president of customer experience, told Auto Finance News.  At the beginning of this year, GM Financial brought the management of the end-of lease experience, which used to be handled by a third-party vendor, in-house. The captive dedicated a team […]

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