GM Financial credits enhanced end-of-lease procedures for its 79% lease retention rates, Bob Beatty, executive vice president of customer experience, told Auto Finance News. At the beginning of this year, GM Financial brought the management of the end-of lease experience, which used to be handled by a third-party vendor, in-house. The captive dedicated a team […]
Get Auto Finance News Premium for as low as $8 per week!
Start your free one week trial today for access to the latest industry news and trends.