How to leverage data and analytics to enhance the customer journey

It’s no exaggeration that the data revolution has transformed just about every industry. How data can be analyzed and used to improve business outcomes is virtually limitless. Properly harnessed, data can help find and rate new opportunities, streamline workflows, identify and reduce risk, predict future trends, and enhance employee engagement. Another big opportunity is improving […]

• Mark Baltuska
• August 7, 2019
• Auto Finance Excellence

Sagent Lending Technologies merges auto operations into Defi Solutions

Sagent Lending Technologies‘ auto business will be renamed Defi Solutions by month’s end, when the two companies complete a merger announced today. Together, the companies provide technology solutions and services for lenders across the lending lifecycle, from originations and servicing to lease maturity management, remarketing and analytics, and digital engagement. Sagent also brings to the […]

• Nicole Casperson
• August 6, 2019
• Auto Finance Excellence, Innovation & Technology, Operations

5 Questions With… Daniel Chu of Tricolor

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Having founded six companies over the past 25 years — including two which have gone public — Daniel Chu considers himself a serial entrepreneur. Now, as […]

• Bianca Chan
• August 5, 2019
• Auto Finance Excellence

What Capital One’s data breach means for auto finance

In the wake of Capital One Financial’s data breach, auto lenders should evaluate ways to tighten up cybersecurity and identify points of vulnerability. The breach compromised 140,000 Social Security Numbers, and 80,000 bank account numbers were made available, according to the bank’s response to the breach. However, the impact might be “somewhat contained,” said Brian […]

• Nicole Casperson
• July 30, 2019
• Auto Finance Excellence, Risk Management

US Bank targets partners for mobile enhancements

  U.S. Bank is exploring potential partnerships to boost the bank’s mobile capabilities as it looks to bring in more customers and enhance the value it provides to dealers, John Hyatt, president of dealer services, told Auto Finance News. “We will continue to see advancements in technology that will allow more of our transactions to […]

• Bianca Chan and Joey Pizzolato
• July 26, 2019
• Auto Finance Excellence, Features, Innovation & Technology, Risk Management, Sales & Marketing

What’s a subscription service? [Video]

Netflix, Spotify, and Amazon have the U.S. moving toward a subscription-based economy, and auto financiers are figuring out where they fit in. What does a car subscription service look like? Auto Finance Excellence answers that question in its explainer video, the first in a new animated video series. Click here to check it out. 

• Nicole Casperson
• July 22, 2019
• Auto Finance Excellence, Innovation & Technology

Westlake zeroes in on under-used tech

With autonomous vehicles, machine learning, and Tesla CEO Elon Musk attempting to merge people’s brains with AI (yes, that is a real thing), some lenders are still struggling to get dealers on board with basic tech tools. For Westlake Financial Services’s Mark Vazquez, senior vice president of marketing, the most under-utilized tool in auto finance […]

• Bianca Chan
• July 19, 2019
• Auto Finance Excellence, Innovation & Technology

Social media do’s and don’ts in auto finance [Podcast]

Engaging with prospective and existing customers through social media is becoming a topic of increasing interest in the auto finance industry, but many questions remain when it comes to how — and in which channels — lenders should spend their time. In this episode of The Roadmap, Auto Finance Excellence chats with Saloni Janveja, executive […]

• Joey Pizzolato
• July 16, 2019
• Auto Finance Excellence, Innovation & Technology