Veros Credit outlines steps to prepare for CFPB’s revised debt collection rule [podcast]

While the Consumer Financial Protection Bureau mulls industry feedback on its proposed amendments to the Fair Debt Collection Practices Act, lenders should be proactive in their compliance strategies to prepare for the bureau’s final ruling. In this episode of The Roadmap, Veros Credit’s Chief Legal Officer Robert Tennant chats with Auto Finance Excellence to discuss what the impact on lenders will be if the new […]

• Nicole Casperson
• October 1, 2019
• Auto Finance Excellence, Compliance & Regulation

Top elements of a successful customer experience strategy [webinar]

With an increasing number of consumers as comfortable buying cars online as they are ordering groceries or booking travel, lenders must design an auto finance process that centers on customer experience. That’s the upshot from the latest webinar hosted by Auto Finance Excellence. Tune in to the complete recording of the webinar here. In this Auto Finance Excellence webinar, Bill Nemecek, […]

• Nicole Casperson
• September 30, 2019
• Auto Finance Excellence, Customer Experience, Sales & Marketing

Stiffer regs hamper skiptracing efforts

DALLAS – Advancements in skiptracing technology have prompted state and federal regulators to step up oversight, and new and proposed legislation are top of mind for recovery and repossession executives, panelists said at the ALS Resolvion Innovations in Recovery conference Thursday. On a federal level, recent developments include the Consumer Financial Protection Bureau’s proposed Rule […]

• Bianca Chan
• September 27, 2019
• Auto Finance Excellence, Compliance & Regulation

SCUSA volunteers at local food bank

About two dozen Santander Consumer USA internal audit employees volunteered at the North Texas Food Bank distribution center in Plano, Texas, to combat hunger right in their own backyard. “The work done by the food bank is a worthy cause,” one volunteer named Alejandro said in a Sept. 20 blog post. “They help address the […]

• Bianca Chan
• September 25, 2019
• Auto Finance Excellence, People

Unpacking California’s new privacy reg: 2 issues lenders need to know

Starting January 2020, financial institutions will need to keep their data security procedures in check as California’s new consumer protection act goes into effect. The legislation gives California consumers the “private right of action,” or the ability to sue companies, if their personal information is the subject of a data breach resulting from a business’s […]

• Bianca Chan
• September 20, 2019
• Auto Finance Excellence, Compliance & Regulation, Risk Management

6 steps to building a dealership culture that attracts female employees

Traditionally the auto industry has historically been dominated by men, but as the workforce advances to include, value and support more women, the auto retail industry is making an effort to keep up. Not only is this an important cultural evolution for dealers to make, but it’s also a crucial business evolution. Studies show women […]

• Marisa Carnevale-Henderson
• September 19, 2019
• Auto Finance Excellence, Customer Experience

5 questions with… TFS’s Carrie McNamara

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Eighteen years at Toyota Financial Services has taught Carrie McNamara, national manager of consumer and dealer experience, that each hurdle encountered also represents an opportunity for growth. “When […]

• Joey Pizzolato
• September 18, 2019
• Auto Finance Excellence, Customer Experience, People

Westlake doubles down on dealer strategy

Dealers have stopped telling Westlake Financial Services to increase sales rep visits thanks to a move pushing face time and call frequency. The common dealer refrain of “we’re not hearing from you enough” prompted Westlake to overhaul its dealer strategy. Those efforts have paid off, said Westlake Senior Vice President of Sales and Marketing Mark Vazquez. “It’s gotten […]

• Bianca Chan
• September 16, 2019
• Auto Finance Excellence, Customer Experience, Features, People, Sales & Marketing