Innovation & Technology | Auto Finance News - Part 2

Capitalizing on today’s tech

Technology may provide the best competitive advantage to lenders in the current economic climate. With fintechs, lenders can accelerate the loan origination process — smoothing underwriting, improving decision quality and continually identifying opportunities for greater efficiency. When choosing modern technologies, lenders must assess the benefit of hosted or on-premise solutions and determine which works for […]

Toyota Financial Services eyes chatbots, messaging capabilities for 2021

Toyota Financial Services is "in the planning stages” to replace its entire telephony system, which will allow for customer service channels including messaging and chatbots, said Kim Cockrell, vice president of service operations. The Plano, Texas-based lender will move to a cloud-based system in 2020 and “hopefully we’ll see some early winds before 2021,” Cockrell […]

Fair joins RouteOne

Subscription app Fair is set to be featured as an available finance source to more than 18,000 dealerships as the startup integrates with RouteOne, the companies announced today.  Fair’s integration places the startup as a finance option on RouteOne’s platform alongside companies like Ally Financial, Chase Auto, Toyota Financial Services and 1,400 other lenders. Fair […]

Toyota Financial Services revamps onboarding with digital-first mindset

PLANO, Texas — Toyota Financial Services is in the midst of transforming from a traditional financial services company to a digital-native organization, Kim Cockrell, vice president of service operations, told Auto Finance News. "We have been around for quite some time and manual processes still abound, so we're really pushing a quest to take an […]

Chase Auto inks deal with Vroom

Chase Auto has expanded its relationship with online used-car retailer Vroom, in anticipation of an expected 2020 launch of Vroom Financial Services Powered by Chase, a new financing arrangement between the two companies, Mark Roszkowski, Vroom’s chief revenue officer, told Auto Finance News. “The goal is to eventually make the entire financing process completely digital,” Roszkowski […]

Artificial intelligence: Where humans and bots collide

From the September issue: Artificial intelligence is becoming the ideal balance between “art” and “science.” Imagine a future where customer service call centers are devoid of ringing telephones, and agents serve multiple consumers simultaneously. Imagine a system where each step of the customer journey is logged and tracked, eliminating the constant repetition of account and […]
Page 2 of 165«12345 » 102030...Last »