Customer Experience
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How to leverage data and analytics to enhance the customer journey
It’s no exaggeration that the data revolution has transformed just about every industry. How data can be analyzed and used...
US Bank targets partners for mobile enhancements
John Hyatt, U.S. Bank's President of Dealer Services U.S. Bank is exploring potential partnerships to boost...
An inside look at 2 new credit scoring models
Ever since the concept of loaning money was conceived, lenders have been trying to find the ideal way to predict...
Social media do’s and don’ts in auto finance
Engaging with prospective and current consumers through social media channels is becoming a topic of increasing interest in the auto...
TFS debuts lease waiver for military families
As Independence Day nears, both Toyota Financial Services and Lexus Financial Services are honoring the men and women in uniform...
Five questions with… Bank of America’s Duane Freeman
Duane Freeman, senior vice president of consumer vehicle lending and national sales executive, Bank of America...
How different insurance options impact customer experience
When buyers sign the paperwork for a vehicle purchase, they probably breeze right past the part where they promise to...
Building and retaining customer loyalty in the digital age
Technology is playing a more prominent role in auto financing as car buyers increasingly look for lenders to provide digital...
