Customer Experience
What AI and machine learning mean for auto lending technology
Automotive lenders find themselves in a more competitive market than ever. Lingering supply chain issues generated by the COVID-19 pandemic...
![Supporting dealers as customers: A different approach [Webinar]](https://www.autofinancenews.net/wp-content/uploads/2021/09/canstockphoto62441884-350x250.jpg)
Supporting dealers as customers: A different approach [Webinar]
The COVID-19 pandemic has highlighted the need for auto lenders to take a different approach when it comes to supporting...
We need to talk: Working on the lender-dealer relationship
As the automotive market continues to weather the fallout from two years of economic uncertainty, and consumers look to secure...
Improving customer service in an age of digital transformation and COVID-19
When the COVID-19 pandemic swept the world, many industries were forced to change business practices, implement work-from-home options, ensure social...
Increasing profits for lenders through automation
Automation has emerged as one of the key tools that lenders can use to drive efficiencies and increase profits. Automation...
Data integration: How to get the balance right
We live in a data-driven world. It’s wonderful when it all works seamlessly but, as any chief technology officer will...
Rising fraud: Four strategies to protect your business in 2021
Fraud and financial scams skyrocket during times of crisis. COVID is no different, and its unique impact has created a...
Managing risk in the ‘new normal’
“The new normal” has a deceptively comforting ring to it. Now lenders find themselves navigating unfamiliar territory — and that...
