Customer Experience
Improving customer service in an age of digital transformation and COVID-19
When the COVID-19 pandemic swept the world, many industries were forced to change business practices, implement work-from-home options, ensure social...
Increasing profits for lenders through automation
Automation has emerged as one of the key tools that lenders can use to drive efficiencies and increase profits. Automation...
Data integration: How to get the balance right
We live in a data-driven world. It’s wonderful when it all works seamlessly but, as any chief technology officer will...
Rising fraud: Four strategies to protect your business in 2021
Fraud and financial scams skyrocket during times of crisis. COVID is no different, and its unique impact has created a...
Managing risk in the ‘new normal’
“The new normal” has a deceptively comforting ring to it. Now lenders find themselves navigating unfamiliar territory — and that...
How value-based pricing is driving innovation in lending systems
Value-based pricing drives product innovation while also saving many lenders a bundle in fees. So why has the auto lending...
Building customer loyalty through an omnichannel experience
Car buying isn’t as simple as it used to be, prompting a need for auto lenders and dealerships to adopt...
Frankensystems: Inside the pitfalls of dated technology infrastructure
In the 1980s, forward-thinking bankers began to transform their businesses using computer technology. They networked ATMs to their central systems,...
