Customer Experience
How value-based pricing is driving innovation in lending systems
Value-based pricing drives product innovation while also saving many lenders a bundle in fees. So why has the auto lending...
Building customer loyalty through an omnichannel experience
Car buying isn’t as simple as it used to be, prompting a need for auto lenders and dealerships to adopt...
Frankensystems: Inside the pitfalls of dated technology infrastructure
In the 1980s, forward-thinking bankers began to transform their businesses using computer technology. They networked ATMs to their central systems,...
Westlake Financial: Increased efficiency through behavior-based coaching
With the transition to remote work in many offices, auto lenders must ensure customer service standards are upheld and loan...
Focus on what’s important: Lessons of 2020
The year 2020 was a rollercoaster ride for all of us. As the auto finance industry sets its sights on...
Will Gen Z bring a new wave of vehicle ownership?
Born after 1996, Generation Z is entering the workforce in the tens of millions. In fact, Gen Z is the...
TD Auto ranks highest in JD Power dealer satisfaction survey
TD Auto Finance’s support of its dealer partners has earned the lender high praise in a recent dealer satisfaction survey....
Harnessing opportunities in direct lending
The auto industry has been shifting, with consumers moving online and demanding an improved experience, and the way drivers buy,...
