Safco Integrates Chat, Omnichannel Payment Features | Auto Finance News | Auto Finance News

Safco Integrates Chat, Omnichannel Payment Features

© Can Stock Photo / vichie81

Southern Auto Finance Co. is leveraging new communication strategies to bolster customer support, Chief Executive George Fussell told Auto Finance News.   The Fort Lauderdale, Fla.-based lender launched chat capabilities on its website last month to direct and address customer inquiries. Currently, customer service representatives manage the chat feature, but Fussell noted that machine learning […]

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