Credit unions see call volumes spike by as much as 25% | Auto Finance News | Auto Finance News

Credit unions see call volumes spike by as much as 25%

© Can Stock Photo / stokkete

Credit union call centers have seen a surge in call volume due to the COVID-19 pandemic, spurring some community lenders to make organizational changes. San Francisco-based Patelco Credit Union, for one, experienced a 25% increase in both calls and emails toward the end of March and into April, Nancy Kvale, vice president of members contact […]

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