Auto finance consumers are demanding more digital capabilities, and lenders who rely on legacy systems may find innovation more challenging, John Castle, vice president of consumer finance at Vroom, said during the Auto Finance Innovation Summit last week.
“Consumers are demanding change; I think it’s going to require a rethinking of the process,” said Jagdeep Dayal, head of the Chase Auto’s captive finance business.
Castle and Dayal joined executives from Pagaya and Toyota Financial Services to discuss new developments in digital transformation during the virtual summit. Access the full executive dialogue session on-demand here.
Auto Finance Risk Summit, the premier event for risk and compliance in auto finance, returns May 11-12, 2021 as a virtual experience. The virtual experience will offer the quality networking and education of past events, all through an online platform. To learn more about the 2021 event and register, visit www.AutoFinanceRiskSummit.com.