Concurrent Session Seven B: Presentation — Improving Servicing Ops and CX in a Data-Driven Market
Preparing for new data projects and harnessing inter-department collaboration
Leveraging data insights for call center and servicing strategies
Revisiting extension policies for better portfolio performance
PRESENTER:
Sona Shakoory, Director of Finance, Highpointe Communities
MODERATOR:
Riley Wolfbauer, Associate Editor, Auto Finance News
