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TCN Releases Anticipated “Preview Dialing” Functionality

St. George, UT— TCN Inc. announced today the release of its Preview Dialing functionality. Preview Dialing enables call agents to view the call history of the customer being dialed before connecting the call. This functionality improves the quality of the agent-customer interaction and a call center’s ability to comply with all state and federal laws. TCN’s clients use its on-demand cloud-based virtual call center technology to contact customers for a variety of reasons. Traditional predictive…See More
Blog post by Nate Sep 23, 2011
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TCN Inc

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A group for clients and friends of, and those interested in, TCN Broadcasting, a Voice Messaging and Hosted Dialing company.
JJ Hornblass and Jeremy Mapes joined Nate's group Sep 1, 2011
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TCN Releases Next Generation “Intelligent Skills-Based Routing” To Shorten Connection Time and Revolutionize Agent-Customer Matching

In any call-center environment, matching the right agent to the right customer is crucial. Nowhere is this matching as imperative as in the credit and collections industry. High-scored accounts must get to the best collectors. Spanish speakers must connect with Spanish speakers. Agent skills must be matched to customer needs.St George, UT (PRWEB) May 31, 2011TCN Inc. today announced the release of its intelligent skills-based routing that again pushes the envelope of virtual call center…See More
Blog post by Nate May 31, 2011
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Nate
Corporate Title
CMO
Company
TCN Inc (tcnp3.com)
Company Description
Interactive Voice Messaging and Hosted Dialing provider
City, ST
St. George

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TCN Releases Anticipated “Preview Dialing” Functionality

Posted on September 21, 2011 at 6:20pm 0 Comments

St. George, UT—

 

TCN Inc. announced today the release of its Preview Dialing functionality. Preview Dialing enables call agents to view the call history of the customer being dialed before connecting the call. This functionality improves the quality of the agent-customer interaction and a call center’s ability to comply with all state and federal laws.

 

TCN’s clients use its on-demand cloud-based virtual call center technology to contact customers for a variety…

Continue
Nate

TCN Releases Next Generation “Intelligent Skills-Based Routing” To Shorten Connection Time and Revolutionize Agent-Customer Matching

Posted on May 31, 2011 at 2:21pm 0 Comments

In any call-center environment, matching the right agent to the right customer is crucial. Nowhere is this matching as imperative as in the credit and collections industry. High-scored accounts must get to the best collectors. Spanish speakers must connect with Spanish speakers. Agent skills must be matched to customer needs.

St George, UT (PRWEB) May 31, 2011

TCN Inc. today announced the release of its intelligent skills-based routing…

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Nate

TCN Releases SoftPhone: Complete Call Center Technology Now Available in Minutes

Posted on September 1, 2010 at 10:30am 0 Comments

August 30, 2010 – St. George, UT:





TCN, Inc. today released next-generation call center…

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