Sometimes It’s Just In Your Head

By George Angus



As an F&I trainer and consultant, I have been in dealerships all over the US and Canada this year. Our research team has had the chance to view, first hand, the dealers that are managing the current economic climate and “credit crunch” and those that are not doing very well. The one difference I have observed is the overall attitude and mindset that separates the two. While we constantly hear about things like “positive mental… Continue

In response to dealer requests for more accessible and less expensive F&I training, Team One Research and Training has made access to their “F&I Masters” training program available online. For the last 10 years, the “F&I Masters” program has been conducted by invitation to a select few dealership personnel at Arizona State University in Tempe, AZ. The three day advanced program graduated several… Continue

5 F&I Myths You Should Think About

By George Angus

In developing successful F&I processes, it is important to identify the most effective techniques and procedures. However, it is also just as important to identify common beliefs and tactics that are proven, through research and process development studies to be counterproductive. There are some commonly held beliefs that have been weaved into the “conventional wisdom” of F&I training and are constantly passed along by old… Continue